Complaints Procedure

How to complain...

At first instance, please contact the Complaints Department and we will try and resolve your complaint verbally. If we cannot resolve your complaint verbally you can make a formal complaint in writing to:

Life cover UAE
Luma Media Ltd
6th Floor Cardinal House
Manchester
M3 2LG

Or you can e-mail your complaint to: complaints@lifecoveruae.com

How Life cover UAE will deal with your complaint...

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Life cover UAE will adhere to respond to your query

Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us...

An acknowledgement to let you know that your complaint is being dealt with and to provide you with contact details of the person dealing with it.

Within 30 Days You Will Receive From Us..

The final response from us. This will include the findings from our investigation and details of any compensation we have concluded is payable to you (if appropriate).