General Questions

What are the benefits of subscribing?

Other than simply providing the cutting-edge in home car charging with no upfront cost, we do more than save you money. Our service is ongoing; we’re here to help with your EV charging needs from day one. Whether you have questions or concerns, simply want some advice, or something isn’t working as it should be, we’re here to help!
Our subscriptions are for electric vehicle owners in the UK. You don’t need to own your home, but will need to have permission to have a charger installed (for instance, if you’re renting your home). You also need access to off-road, private parking.
We’ll ask questions to determine which product is best suited to your needs. Our portfolio of innovative and effective technology products by Project EV means you’re guaranteed a truly brilliant, market-leading home charger.
Here’s the beauty of it all: as you’re not technically the owner of the charger, you’re not responsible for any of the maintenance! No need to worry about repairs or replacements – that’s on us. While it’s rare, in the event that something does go wrong, we’ll be round to fix it within 2 days.
Yes! We can cater to any and all electric vehicle types and makes.
The dedicated app helps you maximise your efficiency (AKA costs) when it comes to electric charging. You can set a schedule and choose when you’d like to charge your vehicle (for instance, during off-peak times only), plus track your spending and quickly contact us for support when you need it.
Absolutely not however, if you don’t own the property you live in, you will need permission from your landlord or the relevant person in order for us to install a charger.

The Process

What is an OZEV grant and should I apply?

The OZEV grant is a government grant worth £350, specifically for owners of home car charging points which they’re responsible for maintaining. As we take care of this for you, there’s no need to apply!
Our engineers should be onsite at your home for no more than 4 hours to complete an installation. They’ll make sure to test the charging point, and will leave things neat and tidy once they’re finished.
Other than making sure the space around the designated charging point is clear and easily accessible, you can simply relax and wait for us to arrive!
We’ll set up a direct debit so that you don’t need to think about payments after the initial subscribe. Payments will begin once your charger is installed, and we’ll take £30 per month automatically thereafter.
Our subscription comes with no tie-in commitment! Simply pay monthly for as long as you need the charger and maintenance service. No sticky contracts here!
Most homes are eligible for standard installation. Don’t worry – before you sign up and any products are installed or payments taken, we’ll be sure to ask the right questions to confirm that your home is suitable.
There are no hidden charges! The only additional cost you can expect at any point is a £49 fee for removing or moving a charger in the event that you move home.
If you already have a home charging point, no problem! We’re happy to replace an existing charger with a market-leading product of our own at no extra cost.
Absolutely – the more renewable energy being used, the better. This is something which can be managed via the app, which we’ll show you how to do once your new charger has been installed.

Customer Service

Who pays for the maintenance of my charger?

Your monthly subscription of just £30 covers all costs relating to repairs, fixes and replacements of your charger. To see what’s included, click here
We’re here for you! Reach out any time via email or using the Charger app – we’ll come back to you ASAP (usually within 48 hours).
No problem! If you’re moving home and would like to take your charger with you, please let us know in advance. There’s a small charge of £49+VAT for us to come and remove the charger. Once you’re settled in, set up your new subscription with us and we’ll be round to install your new charger soon!
You can cancel your subscription anytime, with 3 months’ notice. Let us know via email and we’ll arrange a time for us to come and remove your charger. Easy peasy!
We’re glad you asked! To be transparent, this is just to recover some of our costs spent travelling, using resources and manpower to come out and remove your charger, etc. Honesty is the best policy!